Policies and Shipping

Welcome to Alderwood Quilts

If you have any questions about your order, including shipping questions, please contact us.

Payment options:

We accept Visa, MasterCard, Discover, American Express, and Pay Pal.

Return Policy:

We want you to be satisfied with your purchase, and to return to shop with us. If you are unsatisfied in any way, please give us the opportunity to work with you to improve the transaction. Every effort will be made to resolve your concerns. Contact us during business hours (9-5 Pacific Time M-F) at (503) 324-9400 or email us anytime at Sue@AlderwoodQuilts.com .

If you sign up for a Block-of-the-Month program, please read the description carefully. You may cancel before the program is completed. However, you must cancel 2 weeks prior to a monthly shipment. Please contact us if you want to cancel your program membership, or if you have any questions about these programs.

Patterns, books, cut fabric and kits are not returnable. Notions and gift items may be returned within 30 days of receipt if they are in their original, unopened packaging. Shipping costs will not be refunded. If we make an error in filling your order, we will correct it and you will not incur any additional shipping charges.

We have taken great care to insure that our photos accurately reflect our products. There are differences between computer monitors and viewing environments that may effect how the colors look to you. Items cannot be returned because the color of the item doesn't match the color shown on your computer monitor.

Privacy Policy:

We treat you the way we want to be treated. Your privacy and personal information will always be respected by Alderwood Quilts. All sensitive information will be handled securely. If you place an order with us, we will assume that you have an interest in our products, and may send you information about specials. You may request that your name be removed from our contact list at any time. Under no circumstances will Alderwood Quilts ever sell or share your information.

We love to hear from our customers! If you have praise for our products or suggestions for how we can better serve you, please send your comments our way!

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